Returns, refunds & shipping

Each seller must state on the offer whether DIT/LIT cover is provided. Cover exists only when the responsible seller explicitly describes it on the product page or order confirmation. The seller’s disclosed terms determine the coverage, claim steps, evidence, deadlines, limits, and whether an insurer or carrier handles the claim. A missing disclosure means no separate seller-provided transit cover is represented; do not assume a shipment is insured.

For a transit claim, notify the seller and Toys13 at support@toys13.com promptly; include the order number, photos of the item and outer packaging, and carrier tracking. Keep the packaging and item while the claim is reviewed.

Where the seller has not provided DIT/LIT cover, no optional insurance benefit is promised by Toys13. This allocation describes only any separately disclosed coverage; it does not exclude or reduce a seller’s or Toys13’s duties, responsibility for its own conduct, or any consumer right that applicable law makes non-waivable. A seller’s policy cannot override mandatory legal protections.

TOYS13 operates from Gurgaon, India, and offers India-to-India, nationwide U.S.-to-U.S., U.S.-to-India, and India-to-U.S. transactions. The dispatch origin and seller may vary by item. Delivery estimates and charges are shown with the offer or checkout. Customs duties, import taxes, brokerage, and other border charges depend on the route, product, and current law. Before ordering, check the listing and checkout to see whether these amounts are included, collected at checkout, or payable by the recipient on delivery. The order must identify the importer of record and who pays import charges; charges are not represented as prepaid unless the order confirms that.

For an imported item sold in India, review the listing for its country of origin, importer details, authenticity information, seller identity, delivery terms, and the applicable return/refund policy. For cross-border shipments, the checkout/order confirmation must state the shipment terms, any included import charges, and any amount the recipient may owe. Contact us before purchase if a required disclosure is missing.

The product page and order confirmation identify the seller for each item. For marketplace orders, that seller is responsible for the item, its description, fulfilment, and any seller-provided DIT/LIT cover, subject to mandatory law. TOYS13 provides the marketplace and customer-support channel for those orders. If TOYS13 is identified as the seller on an order, TOYS13 handles that order as seller. The order confirmation should identify the seller and dispatch origin for each item.

Nothing here limits liability that cannot legally be excluded, or liability for a party’s own acts, omissions, or promises. Consumer rights and remedies under applicable law prevail over inconsistent policy language.

TOYS13 is registered and located in Gurgaon, Haryana, India. The grievance contact is TOYS13 Customer Care. For a return, refund, delivery, product-description, or DIT/LIT concern, email support@toys13.com with your order number and requested resolution. For India complaints, TOYS13 will acknowledge a complaint within 48 hours and redress it within one month of receipt, in line with the applicable e-commerce grievance timeline.

When writing, include the name and contact details used for the order, product/seller, delivery destination, and supporting evidence. Do not send payment-card numbers or passwords.