Shipping & Delivery Policy

TOYS13 is based in Gurgaon, Haryana, India. We support delivery within India, nationwide within the United States, and cross-border between India and the United States, subject to the product, seller, carrier, customs requirements, and serviceability of the destination.

The offer or checkout should show the dispatch origin, shipping charge, and estimated delivery or preorder timing before payment. Estimates are not guaranteed delivery dates unless the offer expressly says they are guaranteed. For U.S. online orders, sellers will comply with applicable shipping-delay notice, consent, cancellation, and refund requirements.

Orders may be shipped by the named seller or its carrier. Tracking information is provided when available. Carrier scans may take time to update and do not by themselves establish delivery or resolve a loss claim.

India-to-U.S. and U.S.-to-India orders may incur customs duties, import taxes, brokerage, handling, or other charges. The amount depends on the product, declared value, origin, destination, and current law.

Before payment, review the offer and checkout for the importer of record and whether import charges are included, collected at checkout, or payable by the recipient. TOYS13 does not represent such charges as prepaid unless the order confirms that they are included. A customs authority or carrier may assess charges not shown as included.

For imported products offered in India, product listings should include legally required country-of-origin, importer, authenticity, seller, and delivery information. Contact support@toys13.com before ordering if a required item-specific disclosure is missing.

If tracking appears stuck, the parcel is marked delivered but not received, or the item arrives damaged, contact support@toys13.com promptly with the order number and tracking details. For visible damage, photograph the parcel and contents before discarding packaging and retain all packaging while the claim is reviewed.

Damage-in-transit and loss-in-transit coverage is seller-specific. A seller must expressly disclose whether cover is offered and its claim conditions on the item offer or order confirmation. Do not assume carrier insurance or TOYS13 insurance is included when it is not stated.

This policy does not limit delivery, refund, replacement, or other rights required by law, or any party’s responsibility for its own commitments and conduct.

Customers should provide a complete, deliverable address and a reachable contact detail. If an order is returned or delivery fails because the address is incomplete, the carrier cannot access the destination, or delivery is refused, contact support to discuss available options. Any additional shipping charges or cancellation/refund treatment will be disclosed and applied only as permitted by the order terms and applicable law.