Returns & Refunds Policy

TOYS13 does not offer voluntary returns or refunds for change of mind, buyer’s remorse, selecting the wrong item, or preference after purchase, unless the seller’s offer expressly provides a return or applicable law requires one.

For marketplace orders, the seller cannot refuse to take back goods or refund consideration where goods are defective, deficient, spurious, materially different from the advertised or agreed description, or delivered late from the stated schedule, except where the legal force-majeure exception applies. Contact support@toys13.com with the order number, a description, and clear photographs or video. The seller and TOYS13 will review the request and provide the remedy required by law.

A preorder advance is non-refundable for buyer-requested cancellation or change of mind only if this was clearly disclosed before payment and the restriction is permitted by law. Seller cancellation, inability to supply, material changes, and mandatory refund rights are not excluded.

Unless an individual seller’s offer says otherwise, TOYS13 does not provide voluntary returns or refunds for buyer’s remorse, preference, or an incorrect selection after purchase, to the extent permitted by the applicable law.

This policy does not remove rights relating to non-delivery, defective or misdescribed goods, warranties, or another remedy required by federal or state law. Contact support@toys13.com promptly with your order number and evidence so the responsible seller can investigate.

If an order cannot ship within the promised time or the applicable default period, the seller will give the choices and notices required by law. Where required, the customer may cancel and receive a prompt refund for unshipped goods. A preorder deposit is non-refundable for buyer-requested cancellation only to the extent applicable law permits.

Email support@toys13.com with your order number, the item and seller name, the delivery country, a description of the issue, the resolution requested, and supporting photographs or video. For shipping damage, retain the item and all packaging until the claim is reviewed.

For India complaints, TOYS13 will acknowledge receipt within 48 hours and redress the grievance within one month. Refunds required by law are returned through the original payment route where available; processing time after initiation may depend on the payment provider or bank.

Each seller must state whether DIT/LIT cover is offered for its item. Coverage exists only where the offer or order confirmation expressly describes it. The seller’s disclosed terms set the covered events, claim deadline, evidence, limits, and whether the seller, carrier, or insurer handles the claim. A missing statement is not a representation that separate transit insurance is included.

This allocation does not exclude a seller’s or TOYS13’s responsibilities or remedies that applicable law does not allow them to exclude.